E Mails to 'Customer First'!

Thought you may be interested/amused at our on-going conversations!
Is it me????


Sent: 16 November 2011 09:45
To: Customer First
Subject: Collection day

Dear Sir/Madam
I live on *****ADDRESS******* and according to
information you have supplied us with our collection day is Thursday. Again we
have missed the collection of our rubbish as they have been and gone already
and it is Wednesday!Please would you clarify when we should orchestrate the
many different bags/boxes/wheelies etc so that our rubbish will be taken? Last
week we had a month's glass/cans taken as we had been forgotten the week of our
collection!
Also, could you let us have a replacement green bag and white bag
for plastics as the present ones are filthy and in a bad state?
I wonder if you would consider, in future planning, replacing the inadequate green bag for
paper with a similar style one as the white bag for plastics as the green one
is sadly inadequate for its intended purpose.

Thank you
Beverly Curry



Good Morning

Thank you for your e-mail.

Firstly please accept my apologies for the confusion regarding your collection.  I can confirm that your collection day is Wednesday and this week you should have had a Week B collection when your wheelie bin/black sacks, food waste, plastic bottles and paper should have been taken.   The following week on 23rd November will be a Week A recycling collection of your food waste, plastic bottles and cans/glass.  This will change as from 5th December when all your recycling will be collected every week.  You can access the information at the following website:  http://www.recycleforcalderdale.org/postcode.

I can advise you that I have reported the missed collection from Wednesday to our Waste Management Team for their attention, refence SR805678 & SR805680.  In addition, I have ordered the replacement green and white sacks and you should receive these shortly.

I trust this clarifies the situation but if you require any further assistance please do not hesitate to contact Customer First again either by e-mail or by telephoning one of the numbers below.

Regards

Pauline Moore


Dear Pauline
Thank you for your reply and for dealing with the replacement bags but I would
like to repeat that the clever 'hanging hook reminder' that you issued me with,
and which I religiously follow, says that collections of ALL refuse is on a THURSDAY.
So that was my point really. Am I to now revise this?
Best wishes
Beverly Curry




Good Afternoon Beverly

Thank you for your further e-mail.

Firstly, please accept my apologies for the confusion regarding your collection day.  Our system actually shows that your collection is a Wednesday but I have now spoken with our Contractors, Sita.  They have explained that this is incorrect.  Whilst the area nearby is collected on Wednesdays, they do send a smaller vehicle to your property which means that your collection does take place on Thursdays.  The calendar you have been provided with showing that your collections are Thursdays is therefore correct.  As explained previously from 5th December 2011 all your recycling should be collected every week.

I trust this clarifies the situation but once again if you require any further assistance please do not hesitate to contact me again.

Regards

Pauline


Dear Pauline
Thank you for this clarification and we will ensure our bins are presented every Thursday as the reminder notice says
Best Wishes
Beverly Curry

PS The wheelie bins were emptied yesterday. THURSDAY!

Dear Pauline
Good morning all. Happy WEDNESDAY.
Yes, Wednesday and guess what....yep, you
guessed it, the men have just been to collect food/plastic/glass/paper recycle
stuff despite your reassurance that our collection day was, in fact, THURSDAY!
I had all on to get it out and ready for them! Lucky I was in. So, after all
our conversations, no one, in fact seems to know which day our collection will
be and in December it all changes anyway! Confused? You bet!
Oh, and still waiting for replacement white and Green bags.
Best wishes Beverly Curry (yet another satisfied customer!)
Have a nice (Wednes)day!